Trouble Shooting

This document describes typical problems that arise during development and their solutions.

Communication is not possible between the PC and PS Vita

When communication between the PC and PS Vita becomes impossible, check the following and handle as follows.

Items to Check

  • The PC and PS Vita are correctly connected with the provided USB cable.
  • PSM DevAssistant has been started on PS Vita.
  • The device driver of PS Vita is correctly installed on the PC.

Note that the device driver can be confirmed with the following procedure.

  1. Open [Control Panel] - [Device Manager].
  2. When PSM DevAssistant is not running, PlayStation(R)Vita will be displayed in [Portable Devices].
  3. When PSM DevAssistant is running, PSM USB Debug(COM1 - 256) will be displayed in [Ports (COM & LPT)].

Handling

  1. Terminate PSM DevAssistant on PS Vita.
  2. Terminate PSM Studio and Publishing Utility in the PC.
  3. Terminate PsmDevice.exe in the PC.
  • Press the Ctrl+Shift+Esc keys on the PC and open Windows Task Manager.
  • Select the [Process] tab.
  • Select PsmDevice.exe in [Image Name] and execute [End Process].

PSM Studio

Cannot Start PSM Studio

If multiple GTK# are installed on the development PC, PSM Studio may not start.

When PSM Studio startup fails, check the following:

Workaround

  • Uninstall GTK# other than GTK# 2.12.25 and reinstall the GTK# 2.12.25 placed in C:/Program Files (x86)/SCE/PSM/software/gtk-sharp-2.12.25.msi.
  • Move the path C:Program Files (x86)GtkSharp2.12bin for the GTK# written in the environment variable PATH to before the path of the earlier version.

Example:

Environment varialbe PATH before correction

C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\GtkSharp\1.00\bin;C:\Program Files (x86)\GtkSharp\2.12\bin

After

C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\GtkSharp\2.12\bin;C:\Program Files (x86)\GtkSharp\1.00\bin;

PSM Application Execution

Execution of the Application Fails on PlayStation(R)Vita

When application execution fails on PlayStation(R)Vita, the following dialog or error message will be displayed.

  • "An error has occurred. [hexadecimal error code]"

Likely contents of the error display are displayed below.

  • "Failed to connect the network." ... Connection to a network could not be established and access to the SCE authentication server failed.
  • "Failed the authentication to execute application. Please re-create a Device Seed and App Key using with PSM Studio or Publishing Utility." ... Failed to authenticate the key upon executing an application. The Device Seed and App Key must be created again.

Publishing Utility

Device Seed Creation Fails (PlayStation(R)Vita)

If Device Seed creation fails with a　PlayStation(R)Vita, check the following:

  • PSM DevAssistant for PlayStation(R)Vita is installed and running on PS Vita.

If the conditions do not improve after performing the above, terminate the following processes in Windows Task Manager, then re-start them.

  • PsmDevice.exe
  • PsmStudio.exe
  • PublishingUtility.exe

App Key Creation Fails

If an App Key creation fails, check the following:

  • The Publisher Key registered on the server and the Publisher Key in the development PC are the same.

Workaround

Use Publishing Utility to recreate the Publisher Key.

By recreating the Publisher Key, the Publisher Key registered on the server will be updated at the same time, therefore the recreated key must be redistributed if a team is using the same Sony Entertainment Network account.